CDG Commerce

CDG Commerce
  • Editor Rating

  • Rated 4 stars
  • Excellent


Review Summary:

CDG Commerce was founded in 1998 and is headquartered in Chesapeake, Virginia. Despite their good reviews and low number of complaints, their rates are a little on the high side when compared to other merchant service providers.

CDG Commerce
  • CDG Commerce
  • Rating: 4
  • Reviewed by:
  • Published on: May 28, 2015
  • Last modified: August 18, 2015

Review Summary:

CDG Commerce was founded in 1998 and is headquartered in Chesapeake, Virginia. Despite their good reviews and low number of complaints, their rates are a little on the high side when compared to other merchant service providers.

View our Top Ranked Processor

CDG Commerce was founded in 1998 and is headquartered in Chesapeake, Virginia. They also has an office in San Pedro, California. CDG Commerce is a registered merchant service provider of First National Bank of Omaha. They offer both card present and card-not-present solutions in the forms of virtual gateways, regular swiped credit card terminals, as well as wireless terminals.

CDG Commerce won the Editors Choice Award in July 2005 from WebHostMagazine for merchant service providers. One of their main advertising points is their customer service, they claim on their website that they have a 98.1% merchant satisfaction rating.

CDG Commerce is accredited with the Better Business Bureau and has an A+ rating with them. Over the past three years, they’ve only had one complaint filed against them which is an incredible achievement. The one complaint filed in April of this year cited Billing/Collection issues. Sine there was only one complaint filed against them in the Better Business Bureau’s website, a little more research was done to see if their customers were filing their complaints elsewhere.

Surprisingly, there were very minimal complaints filed against them on other online forums and virtually zero on big complaint boards like consumeraffairs.com. There are a lot of merchant service providers that are not exactly honest or eager to help after an account has been set up so to see a merchant service provider with so few complaints is truly impressive and is a direct reflection on how a business operates.

Before You Sign A Contract!

We recommend that all merchants speak with at least 2 processors before signing their contract. Why?…

First – You should feel comfortable with the sales representative, if you’re feeling pressure on the call or feel as though you are not a focus, it’s unlikely your experience will improve after signing your contract!

Second – Be wary of introductory rates (specifically qualified rates) in the initial pitch – each business is unique and the rates/fees that will actually save your business the most, are only available once the sales representative has learned about your business.

We currently have Cayan listed as our top ranked merchant service provider. However if they do not fit your needs, you can look through our full list of processors and find the one that is right for your business here.

CDG Commerce seems to almost solely rely on resellers and independent sales agents to offer their products and services. Their website advertises that they have over 1,000 partners worldwide offering their services. This does come as a surprise because usually merchant service providers that rely heavily on resellers and independent agents have a large number of complaints filed against them since their sales techniques can sometimes be hard to control. CDG Commerce seems to be an exception to the rule. They also have a referral program in which other business that may offer software like virtual gateways refer their customers over to CDG.

CDG does advertise their qualified and non qualified rates on their website. But a business should never trust what’s advertised on a merchant service providers website to be the full schedule. It is always advised to call in and review the merchant application in writing before signing up. For retail swiped merchants, they offer a 1.75% & $0.25 per transaction rate for qualified transactions. An additional 1.25% & $0.10 will be added on for non qualified transactions. They charge a $10 monthly service fee and a required annual charge of $79 for their “terminal replacement program”. For e-commerce accounts, they offer a 2.25% & $0.30 per transaction fee as their qualified rate with an additional 1.5% & $0.10 surcharge for non qualified transactions, and a $10 monthly service fee. They also do not have a monthly minimum on their internet accounts unlike most merchant service providers.

Despite their good reviews and low number of complaints, their rates are a little on the high side when compared to other merchant service providers.

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SMB Reviews
SMB Reviews 473 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Costs
3.5/5
Sales
3.75/5
Customer Service
4.45/5
Ratings
3.95/5

3.91

Good
3.91
Summary

CDG Commerce was founded in 1998 and is headquartered in Chesapeake, Virginia. Despite their good reviews and low number of complaints, their rates are a little on the high side when compared to other merchant service providers.

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